If you're managing some type of customer support operation or contact center using spreadsheets, shared drives, and a mashup of single-purpose solutions, you're fighting an uphill battle.
These tools may have done the job in the past, but in today's fast-paced world, they're a bit like using dial-up internet.
Let's look at the impact on your business and what you can do about it.
Some people go through the motions every day just to get a paycheck. Others are lucky enough to enjoy their job roles. Even if your team is in the latter category, it’s still common for routine or...
Employee engagement is practically an evergreen topic for organizations of all sizes and industries. The Society for Human Resource Management (SHRM) noted that “Executives from around the world say...
If there’s one thing we hear about from all our clients, it’s the ongoing challenge in finding, getting and keeping the best possible workforce. This is especially true now: People are changing jobs...
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