In today’s fast-paced contact center and customer support environments, quality assurance is the cornerstone of your customer experience. C2Perform offers innovative quality assurance software to take your QA to the next level, whether you’re in the field of call centers or not. Quality assurance connects to other parts of the platform to facilitate and foster an environment of continuous improvement.
"Without changing our patterns of thought, we will not be able to solve the problems that we created with our current patterns of thought."
Albert Einstein
Our call center quality tools are designed to revolutionize the way you look at performance improvement. Our closed-loop QA methodology creates a virtuous cycle of improvement, transforming your quality assurance efforts into a powerful driver of business success.
Built to support any process - calls, chats, emails, claims and case management, back-office transactions - our integrated QA workflows can be configured to support your quality assurance methods, not the other way around.
Establish parameters to automatically generate follow up activities based on QA observations. Cut the amount of time spent on calibrations by 50%. Drive rewards and recognition automatically. Get real insights into how QA efforts affect performance at the individual, team and department levels.
Here’s how our quality management software helps streamline and enhance your current process, especially if you’re a contact center:
Automatically assign knowledgebase pages for self-study based on Quality Assurance results and performance changes within Key Performance Indicators - quickly address training needs with self-study and track completion.
In addition to creating any type of content you want (including rich media), you can empower team members with the ability to create and maintain your knowledgebase.
No special skills or training are required, and our intuitive editor makes it easy to organize and structure content into any type of hierarchy with full version control.
A closed-loop error reporting system and user page rating feature ensure your team is engaged with your knowledge management process and that your information is always up-to-date.
Usage analytics give you insights into user information searches and identify gaps in content and fix them.
Knowledgebase analytics at the document, page and user levels provide valuable information about utilization and help you uncover opportunities which can be integrated into our Quality Assurance, Training and Coaching modules.
No more spreadsheets. No need to manage employees across multiple platforms (and pay for them). Not to mention trying to pull data from all those platforms to give you a view of what’s going on. You’ve got everything you need to improve performance and engage your teams in C2Perform.
Core Features. Start with one or more fundamental pieces and see immediate efficiency and improvement.
Enhancements. Supercharge the power of C2Perform by adding modules that engage your team and give you interactive insights that you can turn into action.
No pushy sales techniques. We promise.
Be Better Everyday. Improve your customer experience with a connected set of quality, coaching, learning and knowledge tools.
Connect with your team. Connect with your team. Automatically recognize milestones and reward achievements, make it easier to communicate, create contests, get insights into your team’s pulse and more to engage your employees.
Efficiency and Value. Everything you need is in one platform, at a price that’s less than you’d pay for a lot of single-solution tools. (Oh, and no more spreadsheets.)
300 Colonial Center Drive, Suite 100
Roswell, GA 30076
800.916.3107
Privacy Policy ∙ Acceptable Use Policy
© C2Perform. All Rights Reserved
English
Español