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The C2Perform Blog

Ideas, how-tos, insights, research and advice - all focused on improving your organization’s performance and driving greater engagement with your teams.

The C2Perform Blog

  • Are Missing KPIs Hurting Your Bottom Line? (+ Performance Management Tips)

    Does your data show that employees are missing their targets? Consider if this is due to them underperforming or poor performance management within the organization. Effective performance management helps to keep business operations running smoothly while ensuring that everyone is meeting their...

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  • 3 Call Center Staffing Tips for Employee Retention

    From Sunday, April 23 to Wednesday, April 26, Frost & Sullivan will be hosting their 2023 Customer Contact East event. One of the major focal points of the event will be the recruitment, engagement, and retention of call center agents.

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  • Using Metrics to Optimize Contact Center Operations in Real Time

    Tracking key performance indicators (KPIs) is almost mandatory for any call or contact center operations manager that wants to improve their team’s performance. Tracking the right KPIs can help you identify when your team is doing well and opportunities for improvement.

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  • The Benefits of Building an Employee Recognition Program

    Employee engagement is a critical driver of productivity and success—which may be why 71% of executives say that employee engagement is critical to their company’s success (Source: Haiilo). Employee recognition—the act of acknowledging and praising an employee for their work or for notable...

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  • Free Resource: Employee Performance Review Template

    Assessing employee strengths and weaknesses, then doing your best to shore up and reward strengths while minimizing weaknesses, is a crucial part of maximizing performance across your team. Employee performance reviews can be a golden opportunity to do this, but many leaders may struggle to make...

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  • 5 Simple Employee Engagement and Motivation Techniques

    Finding ways to maintain or increase employee engagement and motivation is an important part of any leader’s duties. However, it’s often easier said than done. Leaders may find themselves lacking the time and resources they need to drive major employee motivation and engagement initiatives to...

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  • What to Look for in an Employee Coaching Platform

    Employee coaching is a critical part of helping your team members develop and realize full potential. Having the right coaching tools can make managing employee performance and development much easier. But, have you ever wondered what to look for in an employee coaching platform?

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  • Why Do Employee Certifications Lag Behind Goals (+What You Can Do)

    Getting employees to keep up with their certifications and training can be important for a number of reasons. For some, the goal is to ensure that employees have the right skills to provide top-class service. For others, it’s critical to maintain regulatory compliance. Whatever the reason, employee...

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  • Using Employee Coaching to Improve Workforce Retention Rates

    Voluntary employee turnover can have a major impact on any kind of business. While the specific cost of replacing an individual employee will vary based on industry and employee role, the price tag of employee turnover can easily exceed thousands of dollars. Estimates from Gallup put the annual...

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