Streamline your operations with C²Perform

Operations leaders often spend significant time gathering information, preparing for coaching discussions, tracking follow-up activities, and documenting employee development efforts. C2Perform brings coaching, quality, learning, knowledge management, communication, engagement, and performance data together in one platform. For example, supervisors can use the User Activity Summary to view quality scores, coaching history, assigned learning, knowledge activities, and other key information in a single location, helping reduce preparation time and administrative effort.

Many organizations rely on separate systems for quality monitoring, coaching, learning, communication, knowledge management, and employee engagement. While each tool may solve a specific problem, disconnected systems often create additional work and limit visibility. C2Perform connects these activities in one platform, helping organizations move from isolated performance management efforts to a more coordinated, accountable, and measurable approach.

Many organizations can identify coaching opportunities, policy violations, knowledge gaps, or performance concerns, but struggle to consistently execute follow-up actions. C2Perform’s closed-loop design connects quality evaluations, coaching sessions, learning assignments, knowledge articles, action plans, and acknowledgements within a single workflow. Employees acknowledge assigned activities directly in the platform, giving leaders greater visibility, accountability, and confidence that critical actions are being completed.

C2Perform helps leaders connect performance insights directly to action. Supervisors can schedule coaching sessions directly from quality evaluations, while business rules can automatically assign coaching, eLearning courses, or knowledge content based on performance results. By connecting improvement activities to the original performance issue, organizations can create a more consistent and measurable approach to employee development.

Managing performance improvement plans (PIPs) and corrective actions is often time-consuming and difficult to track across spreadsheets, documents, emails, and meetings. C2Perform helps organizations automate the creation of corrective action plans, track progress, document required activities, and maintain a complete audit trail. Many organizations use the platform to significantly reduce the administrative effort associated with managing PIPs while improving accountability and follow-through.

Yes. Employee engagement and operational performance are closely connected. C2Perform helps organizations create a more supportive employee experience through coaching, recognition, gamification, communication, and development programs. Organizations can also use Journeys to guide employees through onboarding, role development, leadership preparation, or other career milestones. These connected experiences help employees feel supported while giving leaders greater visibility into development and retention efforts.