Navigating the maze of customer support operations and contact center software doesn’t have to be complex. With C2Perform, you’re choosing a solution built by practitioners with real-world needs in mind. Our tools are built to simplify your daily grind, proving that powerful solutions and sensible pricing can go hand in hand. Whether you run a bustling contact center or manage diverse backoffice operations, we’re here to make your work life easier and more productive. Say goodbye to juggling multiple platforms, spreadsheets and shared drives, and say hello to streamlined success with C2Perform.
Start with all the essentials you need to turn operational complexity to operational consistency.
Solve real world operating issue empower your team with tools created for larger teams.
Deploy our full platform to streamline operations, engage your team and meet your KPIs.
Customizable solutions that scale, enhance visibility and boost accountability across the board.
Absolutely! Your business is always evolving and so are your needs. Switching between plans is as easy as a quick call with our support team.
Annual plan fees are billed for 12 months in advance, and all future annual subscription fees will be automatically billed on your subscription anniversary date each year.
Simple. Just drop us a note at Billing@C2Perform.com. We'll add the users, prorate the annual subscription for the add-ons and add the amount to your subscription renewal invoice.
Hidden fees? Not our style. We lay out all costs up front. Depending on the product tier you select, you may be able to add certain features for an additional charge.
Okay, we get a little teary-eyed just thinking about it. No worries, though... you just need to notify us via email to Billing@C2Perform.com and we'll take care of it. Any unused portion of an annual agreement will be refunded effective at the end of the cancellation month.
We're here for you, plain and simple. Real people offering real solutions. Whether it's through our resource library or our hands-on customer support team, you're backed by our commitment to your success.
Every new client has dedicated support during the implementation phase and during significant feature add-ons. Beyond that, we are available via phone, email and our automated ticketing system.
| Communications Hub | Core | Team | Plus | Enterprise | |
|---|---|---|---|---|---|
| Broadcast Messaging with Audience Segmentation | |||||
| Chatter Feed Social Channel | |||||
| Dynamic Media Messages | |||||
| Polls and Surveys for Team Engagement | |||||
| Keep Teams Synced on Key Dates with our Activity Calendar | |||||
| Customizable Forms for Internal or External Workflows | |||||
| C2Connect In-Platform Chat and Video |
| Dynamic Coaching | Core | Team | Plus | Enterprise | |
|---|---|---|---|---|---|
| Actionable, Documented Feedback Loops to Develop Your Team | |||||
| Flexible Coaching Guides | |||||
| Coaching that Fits with Individual or Group Sessions | |||||
| Cut Coaching Prep Time 30% or More with User Activity Summaries | |||||
| Schedule Future Sessions - Make Sure Follow Up Happens | |||||
| "Rate the Session" Employee Feedback | |||||
| Create Action Plans for Automatic or On-Demand Assignment | |||||
| Manage SMART Goals | |||||
| Integrate 3rd Party KPI Data into Coaching | |||||
| Get Coaching Analytics with C2View | |||||
| Video-enabled Coaching and Archiving | |||||
| AI-enhanced Coaching Summaries |
| Connected Quality Assurance | Core | Team | Plus | Enterprise | |
|---|---|---|---|---|---|
| Unlimited Quality Evaluations to Meet Your Specific Needs | |||||
| Closed-Loop Process From Feedback to Acknowledgement | |||||
| Automatically Recognize Great Performances | |||||
| Streamlined Calibration for Better Alignment | |||||
| Foster Trust with Transparent Dispute Process | |||||
| Auto-Assign Follow Up Activities from Evaluations | |||||
| Customized Data Fields for Precision Reporting | |||||
| Streamline Improvement with QA Video Feedback | |||||
| Seamlessly Pull Data from External Sources | |||||
| Assign Audits to Analysts Automatically | |||||
| Interactive C2View QA Dashboard | |||||
| Turn 3rd Party QA Data into Actionable Steps | |||||
| Pinpoint Coaching Needs with AI |
| Unified Knowledge Base | Core | Team | Plus | Enterprise | |
|---|---|---|---|---|---|
| Embed Media to Build Great Content | |||||
| Assigned Reading to Ensure Compliance | |||||
| Unlimited Categories, Articles and Storage | |||||
| Seamlessly Transfer MS Word Documents | |||||
| Permissions-Driven Content Creation | |||||
| Tailor Access to Content Based on Roles | |||||
| Predictive Search for Quick Results | |||||
| Version History at Your Fingertips | |||||
| Feedback Loop to Correct Errors and Suggest New Content | |||||
| Thumbs Up/Down Article Rating | |||||
| Update the Team with Change Notifications | |||||
| Incorporate Content Throughout C2Perform | |||||
| Document and User-Level Reporting | |||||
| Clickable Process Flows with C2Guides | |||||
| AI Assist - Create and Revise Content in Minutes | |||||
| Intuitive Natural Language Search |
| Integrated Learning Management | Core | Team | Plus | Enterprise | |
|---|---|---|---|---|---|
| Deliver Instructor-Led, eLearning or Hybrid Courses | |||||
| BYOT - Bring Your Own Authoring Tool | |||||
| Increase Speed to Efficiency with Journeys | |||||
| Streamline Certification and Compliance Requirements | |||||
| Easily Track Learner Progress | |||||
| Quickly Create Customized Curricula | |||||
| Automatically Assign Courses Based on Business Rules | |||||
| Optimize Staffing with Skills Management | |||||
| Create Assessments and Get Quicker Feedback | |||||
| Insightful Learning Analytics with C2View | |||||
| Deliver Any Course Remotely with C2Connect |
| Powerful Engagement Tools | Core | Team | Plus | Enterprise | |
|---|---|---|---|---|---|
| Automatic or On-Demand Recognition with Badges | |||||
| Develop Your Team with Journeys | |||||
| Find Out What Matters with Polls and Surveys | |||||
| Encourage Growth with Leaderboards and Contests | |||||
| Earn Rewards in Your Own Online Store | |||||
| Personalize Interactions with In-Platform Video |
| Streamlined Talent Management | Core | Team | Plus | Enterprise | |
|---|---|---|---|---|---|
| Empower Your Team in 15 Languages | |||||
| "Two-Click" Performance Dashboards | |||||
| KPI Management and Tracking | |||||
| One-Stop Performance Improvement Management | |||||
| Approve PTO Requests with a Click | |||||
| Manage Attendance Adherence More Effectively | |||||
| Customizable Performance Evaluation Process | |||||
| Powerful Goal Setting and Tracking | |||||
| Connect Your WFM for Increased Efficiency | |||||
| Simple Time Logging for Real Time Effectiveness | |||||
| Stay Ahead of Attrition with our Retention Indicator |
| Outstanding Support and Integrations | Core | Team | Plus | Enterprise | |
|---|---|---|---|---|---|
| "Real Person" Implementation Support | |||||
| Email/Phone/Ticketing Support | |||||
| Dedicated Customer Success Manager | |||||
| Integration to CCaaS Provider | |||||
| Supercharge with 3rd Party Integrations |
Join contact center and customer support professionals around the world who can’t wait to see the C2PI every quarter.
300 Colonial Center Drive, Suite 100
Roswell, GA 30076
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