Communications Hub

Stay Connected - Around the Corner or Around the World

Efficient employee communications are the backbone of any successful team, regardless of where everyone works. Our Communications Hub gives you lots of options to make sure every message gets through clearly and promptly. Real-time process updates, targeted messaging to specifc groups and powerful collaboration tools help you maintain a cohesive team has never been easier. Simplify your operations and elevate your team's productivity, no matter where they are.

Broadcast Messages

Send important, customizable updates to specific groups or entire teams and ensure everyone reads and acts promptly.

Surveys and Polls

Stay in touch with employee sentiment and hot topics effortlessly, ensuring you're always informed and connected with your team's needs.

Activity Calendar

Keep your team updated on important events effortlessly, so everyone stays aligned and informed on what impacts their day-to-day.

Customizable Forms

Create workflows and integrate with other platforms to report issues, submit suggestions or recognize peers and keep your team connected and supported.

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7 Tips for Improving Internal Communication and Team Coordination

Internal communication (IC) keeps the entire contact center workforce engaged through collaboration and the flow of information. No matter what size your contact/call center is, internal communication plays a major role in your organization’s success.

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Dependence on spreadsheets is a problem

Ditch the Spreadsheets: How Outdated Tools Are Hurting Your Operation

If you're managing a customer support or contact center using spreadsheets, shared drives, and a mashup of single-purpose solutions, you're fighting an uphill battle.

These tools may have done the job in the past, but in today's fast-paced world, they're a bit like using dial-up internet.

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Employee Coaching improves employee retention

Using Employee Coaching to Improve Workforce Retention Rates

Voluntary employee turnover can have a major impact on any kind of business. While the specific cost of replacing an individual employee will vary based on industry and employee role, the price tag of employee turnover can easily exceed thousands of dollars. Estimates from Gallup put the annual cost of voluntary turnover in U.S. businesses at $1 trillion per year.

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How does C2Perform improve internal communication across teams?

C2Perform centralizes operational communications, announcements, updates, acknowledgements, and targeted messaging in one platform. Instead of relying on scattered emails, chat messages, meetings, and shared drives, organizations can ensure employees receive the right information, confirm receipt, and access communications alongside the coaching, learning, quality, and performance activities tied to their role.

What are Broadcast Messages and how do organizations use them?

Broadcast Messages allow organizations to quickly distribute important announcements, policy updates, operational changes, recognition messages, and other communications to targeted employee groups. Organizations can track delivery, readership, acknowledgements, and engagement to ensure critical information reaches the right people and isn't lost in crowded inboxes.

How does C2Perform help organizations create accountability for important communications?

C2Perform helps organizations move beyond simply sending messages by providing visibility into delivery, readership, acknowledgements, and engagement. Leaders can require acknowledgements for critical updates, identify employees who have not reviewed important communications, and maintain reporting records that support operational consistency, compliance requirements, and policy enforcement.

What is C2Connect and how does it support operational collaboration?

C2Connect is C2Perform's integrated chat, voice, and video collaboration solution. Employees and leaders can communicate in real time without leaving the platform, making it easier to collaborate, coach, share information, and support day-to-day operational activities from a single workspace.

How does C2Connect support coaching and employee development?

C2Connect is tightly integrated with the C2Perform platform. For example, a supervisor can launch a video coaching session directly from a coaching document with a single click. The session can be associated with the coaching record, archived, and made available for future review by the employee, supervisor, or authorized HR personnel, creating a complete history of coaching interactions and development activities.

How is C2Perform's communication solution different from email and collaboration tools?

Email and collaboration platforms are designed to send messages. C2Perform is designed to improve operational execution. Communications can be linked to coaching sessions, knowledge articles, learning assignments, quality initiatives, recognition programs, and performance goals, helping organizations move from communication to action while maintaining visibility into employee engagement and follow-through.

How does C2Perform help organizations manage policy and procedure changes?

Organizations can distribute updates through Broadcast Messages, require employee acknowledgements, assign supporting knowledge articles or training content, and track completion through reporting. This creates a documented process for communicating operational, compliance, and policy changes while helping ensure employees understand and act on the information provided.

Can communications be targeted to specific teams, departments, or employee groups?

Yes. Communications can be delivered to specific teams, departments, locations, roles, business units, or other defined employee groups. This helps organizations reduce information overload while ensuring employees receive communications that are relevant to their responsibilities and operational objectives.

How does C2Perform reduce communication silos across the organization?

Many organizations struggle with information spread across email, intranets, chat platforms, shared drives, video meeting tools, and disconnected applications. C2Perform brings communications, collaboration, coaching, learning, knowledge, and performance management together in a single platform, helping employees stay informed while giving leaders greater visibility into how information is shared, understood, and acted upon.