Coaching
Closed-Loop Process
Fully Customizable
Powerful Analytics

Enhanced Coaching

The Most Effective Method to Improve Performance Made Easier 

  • Fully configurable to meet your needs
  • Track any coaching topic and see how coaching impacts Key Performance Indicators (KPIs)
  • Increase frequency and consistency of coaching sessions
  • Agent acknowledgment and feedback is built in to increase engagement
  • Easy access to coaching history
  • Analytics identify additional coaching needs and enhancements
  • Streamline and refine coaching activities to maximize performance improvements
What's More Important Than Coaching?

We'd say "not much."  That's why our coaching module is designed to constantly refine and improve the coaching experience - for Supervisors and team members.  Done properly, great coaching leads to a more confident and capable team, greater ownership of KPIs and a culture of continuous improvement.

C2Perform's Coaching platform was built by practitioners who know firsthand the day-to-day challenges inherent in the delivery of effective coaching.  That's why we've made it easy to correlate coaching efforts with improved metrics, all while strengthening the relationship between a team leader and representative. 

What's Different About C2Perform's Coaching Platform?
  • Coaching sessions are automatically assigned based on virtually any criteria you choose - performance metrics, QA scores, time-in-position, new hire rollout.
  • Results of coaching sessions can be directed toward specific quality attributes or KPIs, and analytics allow you to see how effective those sessions are.
  • Workforce engagement is increased thanks to an employee-level feedback process
  • Outstanding coaching sessions can automatically drive rewards and recognition
  • Our analytics engine provides actionable insights into opportunities to improve coaching effectiveness

 

Want to get the most out of a coaching session?  Always make sure the feedback is two-way and be sure to correlate behaviors to desired outcomes.