
Contact centers require specialized LMS for contact centers that address the unique learning needs of customer service environments, including rapid onboarding and performance-based learning pathways. C2Perform's learning management system integrates with quality monitoring and coaching to create personalized learning experiences that adapt to individual agent needs and business priorities.
Employees can forget up to 70% of new information within 24 hours. Our refresher questions boost retention by delivering targeted follow-ups post-training, ensuring your team retains critical knowledge and performs better and more consistently.

Typical onboarding can leave new hires underprepared. Our Employee Journeys map every critical touchpoint—training, QA, coaching, surveys, refreshers and more—boosting speed to proficiency. Eliminate "job shock" before it happens and map our your team's success.

Managing multiple platforms for remote learning creates unnecessary complexity and disengagement. Our integrated C2Connect chat, video, and engagement tools streamline training delivery into one cohesive platform that builds stronger learner engagement.

We don't lock you into a proprietary authoring platform. Use any tool that can export to industry standard xAPI.
Automatically assign eLearning based on quality results, helping employees stay sharp and improving performance.
Know quickly who's current on training and skills certifications and remove the guesswork around compliance.
Quickly create and deploy knowledge assessments —ideal for daily quizzes or for use with PowerPoint learning content.
Ideas, how-tos, insights, research and advice - all focused on improving your organization’s performance and driving greater engagement with your teams.
One of your primary business goals is to ensure employee performance and deliver an outstanding customer experience. In order to do that, most businesses need effective learning programs and ways to monitor employee progress.
Get the InsightsWe frequently wind up in interesting conversations with current and prospective clients about closing the loop between Training and Quality.
One of the big takeaways? Many companies still struggle with this important connection.
Find Out MoreDiscretionary effort is the often untapped potential within your team, the extra mile they can choose to walk – or not – that often means the difference between good and great in the customer’s experience, your performance metrics and profitability.
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Most LMS platforms focus on delivering courses and tracking completions. C2Perform connects learning with coaching, quality management, knowledge management, and performance outcomes to create a closed-loop development process. Organizations can also continue using their preferred content authoring tools, including platforms that export xAPI-compliant content, protecting existing training investments while gaining greater visibility into learning effectiveness.
C2Perform is designed for organizations that need to deliver consistent training, maintain compliance, and develop high-performing employees across distributed workforces. It's commonly used by contact centers, back-office teams, insurance carriers, healthcare organizations, financial services firms, and other operations where employee knowledge and execution have a direct impact on customer experience, risk management, and business performance.
Yes. C2Perform's Journeys feature allows organizations to map and manage every stage of an employee's development, from onboarding new hires to preparing future team leaders and managers. Structured learning paths, milestones, tasks, coaching activities, and training assignments help ensure employees receive the right development opportunities throughout their careers.
C2Perform supports virtually any training strategy, including instructor-led training, virtual instructor-led training, e-learning, self-paced learning, blended learning, and remote workforce development programs. Organizations can manage multiple learning formats within a single platform while maintaining consistent tracking and reporting.
Training is most effective when learning continues beyond the initial event. C2Perform includes quizzes, surveys, polls, and Question of the Day activities designed to reinforce key concepts and combat the forgetting curve. Organizations can also automatically assign follow-up learning, coaching, or knowledge content based on performance results, helping employees retain and apply what they've learned.
Yes. Organizations can manage required training, certifications, acknowledgments, due dates, and completion requirements from a single platform. Automated notifications, reporting, and dashboards help managers monitor compliance and address potential gaps before they become issues.
Yes. Organizations can deliver e-learning courses, videos, documents, assessments, knowledge articles, surveys, quizzes, and other learning assets. Content can be organized into structured curricula, learning paths, and development programs that support onboarding, compliance, upskilling, and leadership development initiatives.
Many organizations adopt C2Perform to consolidate learning, coaching, knowledge management, quality assurance, and performance management into a single platform. Rather than managing employee development across multiple disconnected systems, organizations gain a unified approach that connects learning activities directly to performance outcomes.
Unlike standalone LMS platforms that primarily report on completions, C2Perform links learning activities to quality scores, coaching outcomes, knowledge usage, and operational performance metrics. This allows organizations to evaluate whether training is driving measurable improvements in employee performance and business results.
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