Bring Consistency and Visibility to Claims Execution
C2Perform helps claims organizations move beyond disconnected audits and manual follow-up with a clearer, more consistent approach to quality, coaching feedback and performance visibility across adjusters, teams and partners.
Different claim types. Different teams. One consistent way to manage quality and performance.
Claims organizations are rarely uniform. You may be managing multiple lines of business, distributed teams, external vendors, and varying levels of experience across your team. C2Perform helps standardize how quality is evaluated, how feedback is delivered, and how performance is tracked—without forcing a one-size-fits-all approach. The result is more consistency in execution, clearer visibility for leadership, and fewer gaps between what’s measured and what actually improves.
Capabilities claims leaders care about
Identify Trends Earlier
Spot recurring issues across adjusters, supervisors, regions, or vendors before they become larger operational or financial problems.
Standardize and Customize Claim Audits
Design audit forms by claim type, workflow, severity, or business unit so evaluations are consistent and easier to compare across the organization. You're in control - no more long waits for changes.
Connect Claims Quality to Coaching Feedback
Turn audit results into structured feedback and documented follow-up so missed behaviors are addressed—not just recorded.
See it in Action
See how insurers turn quality insights into more consistent performance.
Most claims audits tell you what was missed. They don’t make it easier to improve what happens next.
C2Perform helps close that gap by connecting quality insight to manager action—so feedback is delivered, expectations are clear, and performance actually moves.
Capabilities claims leaders rely on
Flexible Audit Design
Build audits tailored to different claim types, processes or business units.
Root Cause Analysis
Capture why issues occur so trends are actionable—not just visible.
Actionable Reporting
Give leaders a real view into quality trends, performance gaps, and areas of risk across adjusters, teams, and partners.
Built for Quick Adoption
Get up and running quickly—no heavy IT lift required.
Trusted by global insurers and service providers to operationalize performance at scale.
Frequently Asked Questions
Does this replace spreadsheets and manual QA tracking?
That’s typically one of the first outcomes. C2Perform centralizes audit activity, coaching, and reporting so teams can move away from fragmented tracking.
Can we use different audit forms across lines of business or vendors?
Yes. C2Perform allows you to configure audit forms by claim type, workflow, team, or partner—so you can reflect how your operation actually works.
How does this connect to coaching and feedback?
Audit results can trigger structured coaching workflows, making it easier for supervisors to deliver feedback, document conversations, and track follow-up.
Can leadership see trends across teams or regions?
Yes. With our C2View ℠ reporting, leaders can view performance trends across adjusters, supervisors, business units, and vendors to identify patterns and areas of risk.
How difficult is it to implement?
Most teams start with their current audit approach and evolve from there. The platform is flexible enough to match your existing structure while improving consistency and visibility.
How is C2Perform priced?
Pricing is based on your organization’s size, number of users, and how broadly you plan to use the platform across claims teams or business units.
For a more detailed breakdown, please visit our pricing page.
What to Check Out Next
Ideas, how-tos, insights, research and advice - all focused on improving your organization’s performance and driving greater engagement with your teams.
One of your primary business goals is to ensure employee performance and deliver an outstanding customer experience. In order to do that, most businesses need effective learning programs and ways to monitor employee progress.
Discretionary effort is the often untapped potential within your team, the extra mile they can choose to walk – or not – that often means the difference between good and great in the customer’s experience, your performance metrics and profitability.
English
Español
