The C2Perform Blog

Ideas, how-tos, insights, research and advice - all focused on improving your organization’s performance and driving greater engagement with your teams.

The C2Perform Blog

  • What to Look for in an Employee Quality Assurance Tool

    Quality assurance (QA) is a critical part of any contact center’s performance management and improvement initiative. Effective contact center QA helps identify what is or isn’t working so course corrections can be made as needed.

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  • How to Improve Customer Experience with Soft Skill Development

    What Are Soft Skills?

    The term “soft skills” typically refers to skills that are indispensable when it comes to human interactions. They are typically non-technical and are largely relational. In other words, they have to do with how you relate to others and yourself. Soft skills include:

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  • How Learning Management Improves Employee Development

    One of your primary business goals is to ensure employee performance and business continuity. That means ensuring all members of your team understand, and can perform, effectively, the functions of their job and the tools required to accomplish those functions.. In order to do that, most businesses...

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  • How to Improve Customer Service Skills in Your Contact Center

    It seems like everywhere you look (or listen) these days, the term Customer Experience is front and center.  No surprise, really, given the increased emphasis companies are placing on how they treat their customers - especially in uncertain economic times.  A quick look at Google Trends shows that...

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  • How To Use Gamification Tools to Improve Employee Performance

    Some people go through the motions every day just to get a paycheck. Others are lucky enough to enjoy their job roles. Even if your team is in the latter category, it’s still common for routine or workplace disruptions to make people unmotivated every now and then. 

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  • How to Improve Employee Engagement (+ Retention & Productivity)

    Employee engagement is practically an evergreen topic for organizations of all sizes and industries. The Society for Human Resource Management (SHRM) noted that “Executives from around the world say that enhancing employee engagement is one of their top five global business strategies.”

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  • Performance Management Tips for New Managers

    Every organization has departments, processes, and goals. They also usually have key team players who help them run like a well-oiled machine. Their go-to individuals who know when something was done, by whom, and what to do next. But none of these things happen by luck or happenstance. Behind the...

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  • How Employee Coaching Can Impact Your Organization

    In any organization, being able to maximize the performance of your employees is important. Unfortunately, not every organization is able to make steady progress on driving employee engagement and performance.

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  • A New Look for C²Perform

    Hello everyone and welcome to our new website. Thanks for checking us out.

    Like you, the last two years have been a bit of a whirlwind for us. We have tripled in size since the onset of the pandemic and are thrilled to welcome many new clients and brands to our platform, and we now enable literally...

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Be Better Everyday. Improve your customer experience with a connected set of quality, coaching, learning and knowledge tools.

Connect with your team. Connect with your team. Automatically recognize milestones and reward achievements, make it easier to communicate, create contests, get insights into your team’s pulse and more to engage your employees.

Efficiency and Value. Everything you need is in one platform, at a price that’s less than you’d pay for a lot of single-solution tools. (Oh, and no more spreadsheets.)