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What to Look for in an Employee Coaching Platform
Employee coaching is a critical part of helping your team members develop and realize full potential. Having the right coaching tools can make managing employee performance and development much...
If you're managing some type of customer support operation or contact center using spreadsheets, shared drives, and a mashup of single-purpose solutions, you're fighting an uphill battle.
These tools may have done the job in the past, but in today's fast-paced world, they're a bit like using dial-up internet.
Let's look at the impact on your business and what you can do about it.
Employee coaching is a critical part of helping your team members develop and realize full potential. Having the right coaching tools can make managing employee performance and development much...
Getting employees to keep up with their certifications and training can be important for a number of reasons. For some, the goal is to ensure that employees have the right skills to provide top-class service. For others, it’s critical to maintain regulatory compliance. Whatever the reason, employee certification can be a critical part of business.
TL;DR:
Employee coaching is a powerful tool to boost engagement and reduce turnover. It fosters employee confidence, skill development, and workplace satisfaction. Coaching sessions help employees feel heard, appreciated, and aligned—directly impacting retention.
Keeping talented call center staff is incredibly difficult at the best of times. Employees often balk at the high stress levels and long hours — which can be exhausting for both workers and managers.
For any call center, employee recruitment is a major concern. With average call center turnover falling between 30% and 45% (Source: QATC), call center leadership is constantly pressured to add new...
Spot early disengagement signals—before performance slips.
Real-world “before vs. after” examples show the cost of ignoring disengagement.
Four root causes drive most disengagement: recognition gaps, stalled growth, broken feedback loops, and burnout.
Practical fixes: recognition rituals, dynamic coaching, purpose-driven onboarding, and career pathing.
Small shifts can reduce attrition by up to 57 % and lift CSAT 10 pts.
Employee coaching is crucial to maintaining a productive workforce but often falls to the wayside when day-to-day tasks get in the way. When coaching your employees, it’s important to create a...
Call centers are notorious for high turnover rates, which can be costly to businesses. With the constantly changing trends in the workforce, it’s more important than ever to make sure your employees...
An effective contact center relies on the hard work and dedication of its team members. In order to help call center employees succeed in their roles, it's crucial to provide them with tools, knowledge, and resources they need to complete their daily tasks.
