Ditch the Spreadsheets: How Outdated Tools Are Hurting Your Operation

If you're managing some type of customer support operation or contact center using spreadsheets, shared drives, and a mashup of single-purpose solutions, you're fighting an uphill battle.

These tools may have done the job in the past, but in today's fast-paced world, they're a bit like using dial-up internet.

Let's look at the impact on your business and what you can do about it.

Most Popular Ditch the Spreadsheets: How Outdated Tools Are Hurting Your Operation

Digital illustration of interconnected file folders representing an AI-powered knowledge management system, symbolizing streamlined content access and data automation in contact centers.

Rethinking Knowledge Management in the Age of AI: How Support Teams Can Move Faster and Smarter

Key Takeaways:

Traditional knowledge systems can waste time and erode confidence—AI offers a faster, more scalable path to clarity.
Modern knowledge strategies prioritize consolidation, natural search, real-time learning, and continuous content improvement.

New AI-powered search lets agents ask real questions and get relevant, secure answers in seconds.
AI Content Assistance helps create and refine knowledge base articles faster, keeping support content up-to-date and maintaining a high degree of quality.

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