Ideas, how-tos, insights, research and advice - all focused on improving your organization’s performance and driving greater engagement with your teams.
In this world of different work environments—in-person, remote, hybrid—employee coaching has taken on more significance than ever. We all know maximizing employee performance is crucial for any contact center’s ongoing success. What often gets overlooked however is just how critical employee...
The term “soft skills” typically refers to skills that are indispensable when it comes to human interactions. They are typically non-technical and are largely relational. In other words, they have to do with how you relate to others and yourself. Soft skills include:
No pushy sales techniques. We promise.
Be Better Everyday. Improve your customer experience with a connected set of quality, coaching, learning and knowledge tools.
Connect with your team. Connect with your team. Automatically recognize milestones and reward achievements, make it easier to communicate, create contests, get insights into your team’s pulse and more to engage your employees.
Efficiency and Value. Everything you need is in one platform, at a price that’s less than you’d pay for a lot of single-solution tools. (Oh, and no more spreadsheets.)
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