The C2Perform Blog

Ideas, how-tos, insights, research and advice - all focused on improving your organization’s performance and driving greater engagement with your teams.

The C2Perform Blog

  • Using a Dynamic Coaching Platform for Performance Improvement

    In this world of different work environments—in-person, remote, hybrid—employee coaching has taken on more significance than ever.  We all know maximizing employee performance is crucial for any contact center’s ongoing success. What often gets overlooked however is just how critical employee...

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  • How to Improve Customer Experience with Soft Skill Development

    What Are Soft Skills?

    The term “soft skills” typically refers to skills that are indispensable when it comes to human interactions. They are typically non-technical and are largely relational. In other words, they have to do with how you relate to others and yourself. Soft skills include:

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