The C2Perform Blog

Ideas, how-tos, insights, research and advice - all focused on improving your organization’s performance and driving greater engagement with your teams.

The C2Perform Blog

  • QA and Training: Are you Connected?

    We had another great experience at this year's QATC annual conference in Nashville. We met some wonderful people, and we saw a lot of content about the connection between QA and Training.

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  • Building a Better Quality Assurance Program

    In the contact/call center, quality assurance is a bit different than it would be for a manufacturer or software development company. The goals of quality assurance training efforts in a contact center will likewise differ from the QA training goals of other organizations and teams.

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  • What to Look for in an Employee Quality Assurance Tool

    Quality assurance (QA) is a critical part of any contact center’s performance management and improvement initiative. Effective contact center QA helps identify what is or isn’t working so course corrections can be made as needed.

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  • A New Look for C²Perform

    Hello everyone and welcome to our new website. Thanks for checking us out.

    Like you, the last two years have been a bit of a whirlwind for us. We have tripled in size since the onset of the pandemic and are thrilled to welcome many new clients and brands to our platform, and we now enable literally...

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  • Nine Steps to Set Up Your Knowledge Base

    Too often, employees must spend too much time tracking down information they need to do their jobs effectively. With an effective knowledge base, you’re making an investment in your team by providing quicker, more efficient access to valuable information... and you’ll be helping to increase your...

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  • Seven Ways to Improve Coaching

    Here’s a stat that will get your attention: According to the Gallup Organization, only 28% of employees strongly believe that the feedback they receive helps them do better work.

    Being a good coach can be hard, for a lot of reasons. It takes time to put together an effective session – pulling...

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