Capture omnichannel activity and employee status information
Retrieve customer satisfaction data for use in scorecards and performance analysis
Retrieve customer satisfaction data for use in scorecards and performance analysis
Capture omnichannel activity and employee status information
Retrieve Quality Assurance data to drive developmental activities and analysis
Synchronize events and activities
Capture omnichannel activity and employee status information
Synchronization of employee information for user creation, changes or terminations
Retrieve customer satisfaction data for use in scorecards and performance analysis
Capture omnichannel activity and employee status information
Creation of objects as well as retrieval of information about objects. For example, retrieving the number of sales per salesperson to feed the C2Perform leaderboard.
Streamline user creation, changes, or terminations.
Retrieve customer satisfaction data for use in scorecards and performance analysis
Synchronize events and activities
Talkdesk Full integration available through the Talkdesk AppConnect Marketplace
Send and retrieve text messages to employees
Streamline user creation, changes or terminations.
Connect your support team to C2Perform’s performance improvement suite
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