Ditch the Spreadsheets: How Outdated Tools Are Hurting Your Operation

If you're managing some type of customer support operation or contact center using spreadsheets, shared drives, and a mashup of single-purpose solutions, you're fighting an uphill battle.

These tools may have done the job in the past, but in today's fast-paced world, they're a bit like using dial-up internet.

Let's look at the impact on your business and what you can do about it.

Most Popular Ditch the Spreadsheets: How Outdated Tools Are Hurting Your Operation

10 Call Center Management Tips to Boost Performance and Agent Satisfaction

TL;DR: Successful call center management balances operational efficiency with agent well-being to deliver exceptional customer experiences. These 10 proven strategies help managers reduce turnover, improve metrics, and build high-performing teams.

Essential tactics include:

Using data to identify performance patterns and opportunities
Investing in comprehensive training and ongoing development
Creating supportive work environments that prevent burnout
Leveraging technology to streamline workflows
Building a culture of recognition and accountability

contact-center-operations-need-optimization

Using Metrics to Optimize Contact Center Operations in Real Time

Tracking key performance indicators (KPIs) is almost mandatory for any call or contact center operations manager that wants to improve their team’s performance. Tracking the right KPIs can help you...

Ditch the Spreadsheets: How Outdated Tools Are Hurting Your Operation

10 Call Center Management Tips to Boost Performance and Agent Satisfaction

Using Metrics to Optimize Contact Center Operations in Real Time

Subscribe to the C2Perform Index

Your team is laser-focused on helping your customers. Who’s helping your team?