The C2Perform Blog

Ideas, how-tos, insights, research and advice - all focused on improving your organization’s performance and driving greater engagement with your teams.

The C2Perform Blog

  • Using Metrics to Optimize Contact Center Operations in Real Time

    Tracking key performance indicators (KPIs) is almost mandatory for any call or contact center operations manager that wants to improve their team’s performance. Tracking the right KPIs can help you identify when your team is doing well and opportunities for improvement.

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  • Free Resource: Employee Performance Review Template

    Assessing employee strengths and weaknesses, then doing your best to shore up and reward strengths while minimizing weaknesses, is a crucial part of maximizing performance across your team. Employee performance reviews can be a golden opportunity to do this, but many leaders may struggle to make...

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