The C2Perform Blog

Ideas, how-tos, insights, research and advice - all focused on improving your organization’s performance and driving greater engagement with your teams.

The C2Perform Blog

  • Knowledge Base Creation and Management for Contact Centers

    All growing businesses that are hitting their revenue goals share one common characteristic. They put the customer first. 

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  • Building a Better Quality Assurance Program

    In the contact/call center, quality assurance is a bit different than it would be for a manufacturer or software development company. The goals of quality assurance training efforts in a contact center will likewise differ from the QA training goals of other organizations and teams.

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  • 7 Tips for Improving Internal Communication and Team Coordination

    Internal communication (IC) keeps the entire contact center workforce engaged through collaboration and the flow of information. No matter what size your contact/call center is, internal communication plays a major role in your organization’s success.

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  • C2Perform Index Blog for Q2

    Every Quarter, the C2Perform team gathers data about how different organizations use our comprehensive super app to drive employee engagement and performance. We then organize this information into a short and simple report that we like to call the C2Perform Index (C2PI).

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  • Using a Dynamic Coaching Platform for Performance Improvement

    In this world of different work environments—in-person, remote, hybrid—employee coaching has taken on more significance than ever.  We all know maximizing employee performance is crucial for any contact center’s ongoing success. What often gets overlooked however is just how critical employee...

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  • What to Look for in an Employee Quality Assurance Tool

    Quality assurance (QA) is a critical part of any contact center’s performance management and improvement initiative. Effective contact center QA helps identify what is or isn’t working so course corrections can be made as needed.

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  • How to Improve Customer Experience with Soft Skill Development

    What Are Soft Skills?

    The term “soft skills” typically refers to skills that are indispensable when it comes to human interactions. They are typically non-technical and are largely relational. In other words, they have to do with how you relate to others and yourself. Soft skills include:

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  • A New Look for C²Perform

    Hello everyone and welcome to our new website. Thanks for checking us out.

    Like you, the last two years have been a bit of a whirlwind for us. We have tripled in size since the onset of the pandemic and are thrilled to welcome many new clients and brands to our platform, and we now enable literally...

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  • Nine Steps to Set Up Your Knowledge Base

    Too often, employees must spend too much time tracking down information they need to do their jobs effectively. With an effective knowledge base, you’re making an investment in your team by providing quicker, more efficient access to valuable information... and you’ll be helping to increase your...

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Be Better Everyday. Improve your customer experience with a connected set of quality, coaching, learning and knowledge tools.

Connect with your team. Connect with your team. Automatically recognize milestones and reward achievements, make it easier to communicate, create contests, get insights into your team’s pulse and more to engage your employees.

Efficiency and Value. Everything you need is in one platform, at a price that’s less than you’d pay for a lot of single-solution tools. (Oh, and no more spreadsheets.)