Ditch the Spreadsheets: How Outdated Tools Are Hurting Your Operation

• Key Takeaways

  
  

  • Discretionary effort is the voluntary, extra energy employees invest in doing more than what’s required.

  • It’s a key driver of performance, morale, and customer satisfaction—especially in support environments. 

  • Organizations that foster purpose, feedback, and growth opportunities see higher levels of discretionary effort.

  • Thoughtful onboarding, strong coaching, visible recognition, and real career paths all count in a culture where going the extra mile is normal.

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