Whatever your organization’s “new normal” has become, the need to be able to communicate in real time across multiple locations is crucial in today’s work world. Our business collaboration solution can help.
As recently as 2019, a Deloitte survey found that only 34% of contact center execs had an at-home presence. Estimates in 2022 put that number at 95% today.
Connect your teams, no matter where they work.
C2Connect gives you the ability to communicate with your team directly within the platform – no need to buy or try to integrate Zoom or Teams or another solution. With a couple of clicks, you can start a video meeting on-demand, create chat-based support rooms, deliver virtual coaching sessions, and more... all without having to leave the C2Perform platform.
Your team members can easily connect in real-time to make communication and business collaboration more effective and meaningful.
Integrated chat and video meeting tools in C2Perform make it easier to keep everyone in the loop without managing multiple platforms, which saves you time and money.
Hold video team meetings, archive them and make them available in our knowledge base for future reference and learning opportunities.
Using C2Connect’s chat tools lets your team get real-time help from managers and subject matter experts, which empowers your employees to deliver on your company’s CX promises.
Deliver integrated video classroom training without having to buy expensive and complicated solutions, which increases learning engagement and provides a feedback loop to improve future training.
Connecting our Coaching module with C2Connect video means you can personalize feedback sessions, which leads to better engagement and improved performance.
Automatically assign knowledgebase pages for self-study based on Quality Assurance results and performance changes within Key Performance Indicators - quickly address training needs with self-study and track completion.
In addition to creating any type of content you want (including rich media), you can empower team members with the ability to create and maintain your knowledgebase.
No special skills or training are required, and our intuitive editor makes it easy to organize and structure content into any type of hierarchy with full version control.
A closed-loop error reporting system and user page rating feature ensure your team is engaged with your knowledge management process and that your information is always up-to-date.
Usage analytics give you insights into user information searches and identify gaps in content and fix them.
Knowledgebase analytics at the document, page and user levels provide valuable information about utilization and help you uncover opportunities which can be integrated into our Quality Assurance, Training and Coaching modules.
No more spreadsheets. No need to manage employees across multiple platforms (and pay for them). Not to mention trying to pull data from all those platforms to give you a view of what’s going on. You’ve got everything you need to improve performance and engage your teams in C2Perform.
Core Features. Start with one or more fundamental pieces and see immediate efficiency and improvement.
Enhancements.. Supercharge the power of C2Perform by adding modules that engage your team and give you interactive insights that you can turn into action.
No pushy sales techniques. We promise.
Be Better Everyday. Improve your customer experience with a connected set of quality, coaching, learning and knowledge tools.
Connect with your team. Connect with your team. Automatically recognize milestones and reward achievements, make it easier to communicate, create contests, get insights into your team’s pulse and more to engage your employees.
Efficiency and Value. Everything you need is in one platform, at a price that’s less than you’d pay for a lot of single-solution tools. (Oh, and no more spreadsheets.)
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