Dynamic Coaching There’s nothing more important than developing your team, yet Coaching doesn’t happen as consistently as you’d like because the day-to-day can get in the way. We make the process easier,quicker and more effective by letting you customize coaching sessions and correlating the impact of those sessions on key performance outcomes.
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Connected Quality Assurance With our integrated QA tools, you can easily create workflows to automatically assign developmental activities tied to specific opportunities. Add that to automatic rewards and recognition to get more of the behaviors that help your customers. Get real insights into performance at any level of your organization and act on them faster.
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Knowledge ManagementToday’s work environment means that your team needs a great knowledge base to deliver on your customer experience. Create virtually any type of content you want, make sure that it’s easily accessible, and use our analytics to improve the effectiveness of your articles.
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Learning ManagementDeliver training the way it works best for your organization – virtual classrooms, in-person, eLearning – and measure the impact on your performance goals. Take things to the next learning level with employee journeys that make sure the entire organization is focused on helping your team succeed.
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Engagement ToolsHallway chats and physical pats on the back may have gone away, but the need for reinforcement and engagement is more important than it’s ever been. Digital engagement tools like badges, contests and employee progression make it easy to connect with your team and let them know how they’re doing.
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Communications Hub With C2 you’ve got access to a fully integrated and interactive communications platform that lets you easily get the right message to the right audience at the right time. New Features include in-platform video meeting and chat to make communications more effective and without having to buy yet another platform.
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TalentThe mechanics of staying on top of employee development – goal setting, performance evaluations, attendance, PTO management – can be time consuming and complex. Manage these processes in C2Perform to streamline workflows, get status updates more quickly and increase employee satisfaction.
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C2ConnectIn the new world of work, communicating has never been more important. We make it easy with in-platform video and chat tools designed to make you more productive. Easily answer questions from your team, hold weekly meetings or deliver a more personalized coaching experience.
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C2ViewGo beyond spreadsheets and interact with your data in ways that let you make better, quicker decisions with our flexible, powerful business intelligence tool. Take everyday data and turn it into new ways to think about your operation and opportunities.
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Delivering a superior customer experience is easier said than done. With C2Perform, you’ve got a powerful asset to help you quickly identify areas for improvement and to act on them. Automate follow up actions and easily see the impact on key performance outcomes.
Our fully integrated, gamified rewards and recognition tools increase engagement (and reduce attrition) by letting you recognize achievement automatically and on demand. Add communications tools like polls, surveys, and a host of messaging options to make sure everyone stays connected – which has never been more important.
C2Perform’s standard reports offer real-time insights for team leaders, while our C2View reporting tool opens up endless opportunities for you to spot trends and factors affecting performance and engagement. You’ll be able to go from “I think” to “I know.”
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