The C2Perform Index

Want insights about how other contact centers and customer support operations are using knowledge management, coaching, learning management and more to achieve your performance goals?

Sign up for C2PI, our quarterly insights that give you real-world data about how our clients are using C2Perform to get better every day.

You'll see things like:

  • Knowledgebase analytics - article views, user ratings, utilization
  • Learning Management - most common training types, average courses per customer and learning retention statistics
  • Coaching analysis - typical number of coaching sessions, correlation of coaching to KPIs
  • Employee engagement - how rewards and recognition, gamification and communications impact performance and team retention

 

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